FAQ

Q. What weather does a BloomSky SKY2 weather station measure?

The SKY2 captures:

  • Temperature
  • Humidity
  • Barometric pressure
  • Precipitation occurrence (not amount)

And of course the SKY2 features an HD camera capturing real-time images every 5 minutes. At the end of the day, you'll have a time-lapse, telling a clear story of your sky.

Detailed product specifications can be found here at BloomSky's support site.

If you’d like to measure windspeed and direction, precipitation amount and rate and UV levels, you can purchase a STORM to go with your BloomSky SKY2.

Q. What weather does a BloomSky STORM device measure?

STORM is an additional smart weather station that can work with your SKY2 device to record:

  • Rainfall total over the last 24 hours (mm)
  • Current rate of rainfall (mm/hr)
  • Wind speed
  • Wind direction
  • UV

Q. Why does STORM only have a ground spike for mounting?

STORM comes only with a ground spike for mounting. Our experience has shown that the spike works for some locations, and that has allowed us to keep the price of the STORM low.

Our experience has also shown that you like to have the freedom to choose your fixing options for the STORM. Think about where you want to put your STORM (within range of your WiFi of course…) and consider whether a MOUNT (for attaching to buildings, decks, fences etc) or a TRIPOD (for freestanding installation) might be suitable.

Q. What do I need to do to set up my BloomSky devices?

Getting set up is really easy - all you need is a home WiFi connection and an Android or iPhone smartphone to download the free BloomSky app. Your WiFi connection needs to be 2.4GHz (as most standard home routers are). For the STORM, you need one physical port available on your router to connect the dongle. Instructions are available in the box or online at bloomsky.com. Within a few minutes your weather will be online and in your hand.

Q. It has been three working days since my payment went through but my device has not arrived.

We use standard courier post services in New Zealand to deliver our devices. Your order will be dispatched via courier post on a next working day service. If your device has not arrived after three working days, then please contact us so we can make sure it gets to you.

Q. My device has arrived damaged.

Sometimes it happens. Rarely, thankfully. If your device arrives damaged and cannot be used, then please contact us and we will arrange a device swap with you for a working one, free of charge.

Q. I am having connection problems and cannot get hooked up.

Firstly please visit https://bloomsky.desk.com/ and review the information there to assist in troubleshooting your problem. If that does not provide an answer and get you up and running then please contact us.

Q. Can I connect my new weather camera up to the metservice.com Your Weather service?

Your Weather is a partnership with the UK Met Office. Our pilot is in partnership with our friends at BloomSky. Right now BloomSky doesn't have an integration with Your Weather, but all of the BloomSky smart camera feeds can be seen on the BloomSky map https://map.bloomsky.com/. We are actively exploring integration with Your Weather and  some other possible ways to bring BloomSky data and imagery to metservice.com. We will keep you posted.

Q. I already have a BloomSky device I bought as part of the Auckland Pilot group. What next?

Congratulations! Thank you for diving into our Auckland Pilot group, covering all the Auckland region microclimates. As part of the Pilot we will soon be sending you a survey to tell us all about your weather experience. We will also be giving you the first opportunity to buy STORM devices ahead of the general store opening, and other special offers along the way.  

Q. I already have a BloomSky device I bought directly from BloomSky. What does MetService’s partnership with BloomSky mean for me?

You are clearly an early adopter and already part of a very special community! Your first generation SKY1 device will continue to work the same way it always has and customer support for all BloomSky devices will continue to be managed by BloomSky directly. Soon you will be able to buy more BloomSky devices and accessories directly from MetService, shipped from within New Zealand to reach you quickly and cheaply.

Q. Can I buy a BloomSky device or accessory directly from the US?

As part of our partnership with BloomSky, we'll be fulfilling all orders placed from within New Zealand. This means that we can supply devices and accessories faster and more cheaply than if you were to have a BloomSky device shipped from the US individually, and we'll have them fitted with the correct power adapter so they work seamlessly in New Zealand.

Q. How can I view historical data from my weather station?

BloomSky owners have access to a dashboard at http://dashboard.bloomsky.com where they can login to see their own time-lapse videos for the previous 30 days, view the entire history of data from their weather station in a graph as well as download their station data in spreadsheet format. This information is not publicly available. Go to http://weatherlution.com/bloomsky-dashboard/ for more information on the dashboard.

Q. My question was not covered here..

For all general questions about your device, data, configuration and troubleshooting, please visit https://bloomsky.desk.com/.